Services / Unified Communications
Managed Unified Communications
Deploy, integrate, and manage intelligent voice and business communication solutions with Microsoft Teams, 3CX, Yeastar, Grandstream, and enterprise-grade IP telephony platforms — designed for performance, reliability, and business agility.
Bring Your Business Communications Together
Modern organisations rely on a fragmented mix of phone systems, video tools, messaging apps, and collaboration platforms — creating communication silos that slow decisions, frustrate customers, and complicate IT management.
Managed Unified Communications from iTaaS Technologies brings calling, conferencing, messaging, and business telephony onto a single, integrated platform. Whether you need Microsoft Teams voice enablement, a full IP PBX deployment, or a hybrid solution that bridges legacy and cloud — we design, deploy, and manage it end to end.
The result: improved customer experience, empowered remote and hybrid workforces, simplified administration, lower operational costs, and a communications infrastructure that scales with your business.
Comprehensive Voice & Communications Services
From Microsoft Teams Direct Routing and IP PBX installations to contact centre enablement and managed support — every solution is designed for reliability, security, and long-term business value.
Microsoft Teams Direct Routing
Enable enterprise-grade PSTN calling within Microsoft Teams by connecting your existing SIP trunks and telephony infrastructure. Replace legacy PBX systems while preserving number portability, call routing rules, and compliance recording requirements.
IP PBX / IPBX Installations
Design, deploy, and configure on-premises and cloud-hosted IP PBX platforms tailored to your organisation. From single-site offices to multi-branch deployments with centralised management, failover, and unified dial plans.
Cloud & Hybrid Voice Solutions
Architect flexible voice environments that blend on-premises telephony with cloud services. Deliver consistent calling experiences across headquarters, branches, and remote workers without ripping and replacing your existing investment.
SIP Trunk Integration
Provision, configure, and optimise SIP trunk connections for cost-effective, scalable voice connectivity. Eliminate legacy ISDN lines, reduce per-call costs, and enable flexible capacity that adjusts to your business demands.
Call Centre & Contact Centre Enablement
Deploy intelligent contact centre capabilities including IVR, automatic call distribution, queue management, call recording, wallboards, and supervisor dashboards — integrated with Teams, 3CX, or standalone platforms.
Auto Attendants & Call Queues
Configure professional automated call routing with multi-level IVR menus, business-hours routing, voicemail-to-email, ring groups, and call overflow policies that ensure every caller reaches the right person or department.
IP Phone & Device Deployment
Source, provision, and deploy enterprise IP handsets, conference phones, video endpoints, wireless DECT systems, and softphone clients — pre-configured for zero-touch deployment across your environment.
Managed Support & Monitoring
Ongoing proactive monitoring of call quality, SIP trunk health, PBX performance, and endpoint status. Combined with responsive support, regular firmware updates, configuration changes, and quarterly optimisation reviews.
Vendor Expertise You Can Trust
We design and deliver solutions across leading unified communications platforms — recommending the right technology based on your business requirements, not vendor preferences.
Microsoft Teams
Enterprise collaboration and voice platform with Direct Routing, Calling Plans, and Operator Connect for organisations already invested in the Microsoft ecosystem.
3CX
Flexible, software-based PBX with built-in video conferencing, live chat, and contact centre capabilities — deployable on-premises, in the cloud, or as a hosted service.
Yeastar
Scalable unified communications platform designed for SMBs and mid-market organisations, with intuitive management, built-in call centre, and seamless SIP integration.
Grandstream
Reliable, cost-effective IP phones, video conferencing systems, gateways, and networking solutions trusted by businesses worldwide for unified communications hardware.
Also Compatible With
What Unified Communications Delivers for Your Organisation
Industries & Business Scenarios
Managed Unified Communications solutions designed for organisations of every size and sector — from corporate headquarters and call centres to multi-branch operations and remote-first teams.
Corporate Offices
Unified calling, conferencing, and collaboration across departments with centralised management.
SMEs & Growing Businesses
Affordable, scalable phone systems that grow with your business without capital-heavy investments.
Multi-Branch Organisations
Centralised telephony with local breakout, inter-site dialling, and unified dial plans across locations.
Call Centres & Contact Centres
Intelligent call routing, IVR, recording, wallboards, and supervisor tools for customer-facing operations.
Sales & Customer Service Teams
CRM integration, click-to-call, call analytics, and recording to improve sales effectiveness and service quality.
Remote & Hybrid Workforces
Softphones, mobile clients, and Teams-based calling that keep remote workers connected to your business phone system.
Healthcare
HIPAA-aware telephony, patient callback systems, and secure voice communications for clinics and hospitals.
Education
Campus-wide telephony, emergency broadcasting, and integration with administrative systems for schools and universities.
Retail & Hospitality
Multi-location phone systems, customer service queues, and integration with booking and reservation platforms.
Logistics & Transport
Dispatch communications, driver coordination, and warehouse telephony with mobile-first voice solutions.
A Business-First Approach to Unified Communications
We do not just install phone systems. We design, deploy, integrate, and manage unified communications platforms that deliver measurable business outcomes.
End-to-End Design & Deployment
From initial requirements gathering and platform selection through to installation, configuration, testing, and go-live — we manage the entire project lifecycle.
Microsoft Ecosystem Expertise
Deep expertise in Microsoft Teams voice, Direct Routing, and the broader M365 ecosystem — ensuring your UC platform integrates seamlessly with your collaboration tools.
Vendor-Neutral Advisory
We recommend the right platform for your business — whether that is Teams, 3CX, Yeastar, or Grandstream — based on your requirements, not vendor commissions.
Secure & Scalable Architecture
Every deployment is designed with security, redundancy, and growth in mind — from SBC configuration and encryption to multi-site scalability and disaster recovery.
Ongoing Managed Services
Post-deployment, we provide proactive monitoring, maintenance, firmware updates, user management, and responsive support under defined SLAs.
Integration Capability
We integrate your UC platform with Microsoft 365, CRM systems, SIP providers, firewalls, session border controllers, and your broader networking environment.
Local & Regional Delivery
On-the-ground implementation capability across Zimbabwe and the broader African region, with remote management and support for distributed environments.
Business-First Approach
We focus on business outcomes — improving customer experience, reducing costs, enabling mobility, and simplifying administration — not just selling hardware.
Connects With Your Existing Environment
Your unified communications platform does not operate in isolation. We ensure seamless integration with your existing IT, networking, security, and business applications.
Ready to Modernise Your Business Communications?
Let iTaaS Technologies design, deploy, and manage a Unified Communications solution tailored to your business — from Microsoft Teams Direct Routing and IP PBX installations to SIP trunking, contact centre enablement, and ongoing managed support.